• Open Monday–Friday, 8.00am–6.30pm.
• Get in touch by phone, online (our website or NHS App), or in person.
• When closed: use 111.nhs.uk or call 111.
• For emergencies, call 999 or go to A&E.

• You may be asked for brief details so we can direct you to the right care.
• Within one working day, we’ll confirm next steps: an appointment, phone call, text, or pharmacy advice.
• Care may be from a GP, nurse, pharmacist, or another team member.
• You can request a preferred clinician, though waits may be longer.

• From 16, you can attend appointments alone.
• Interpreters and extra support (e.g. wheelchair access, longer appointments) are available.
• No ID, address or NHS number is required to register — you can still register if you’re new to the UK or homeless.

• Be on time and cancel if you can’t attend.
• Use the NHS App to manage appointments, results and prescriptions.
• Order medicines in good time and only what you need.
• Treat staff with respect — we’re here to help.

• Speak to the Practice Manager for feedback or complaints.
• You can also contact your ICB or Healthwatch.

For further information please visit:

NHS England - You and your GP

Translated versions are below: